26th Global

Mentoring, Coaching and Supervision Conference

1-3 June 2020 - Paris, France

26th Global

Mentoring, Coaching and Supervision Conference

1-3 June 2020 - Paris, France


Rita Symons & Charmaine Kwame

Reciprocal mentoring - is it the key to unlock a truly inclusive organisation?

Theme: Diversity & Inclusion for Organisations

Area: Mentoring

Style: Mainly Experiential

Type: Workshop

Session on 1 June 2020 15:25 - View on timetable


The NHS is a much loved institution in the UK, based on the premise of free care available to all based on need. 1.5 million people work in the NHS. Sadly, we know that for under-represented groups they are still subject to institutional prejudice and a system that does not truly value the power of difference. This session shares learning from an ambitious large scale programme to introduce reciprocal or reverse mentoring into all Boards of NHS organisations. This is about systemic change and about giving power to people who have experienced discrimination to support them to be change agents. We have worked collaboratively to develop creative training material, using experiential learning with tools like Form Theatre.

This session will share how the programme was implemented, lessons learnt, and allow individual participants to actively engage in the scenarios used through the forum theatre. This will give them first hand experience of the development programme.


Rita Symons spent 25 years in the NHS, including as a Chief Executive Officer. She is now a qualified coach, accredited with EMCC at Senior Practitioner level. She runs her own practice, Enhance Coaching and Consultancy Ltd, working mainly with the NHS and charities, offering 1:1 coaching, team development, leadership programme development, facilitation and improvement support. She is actively involved in EMCC and is currently the President of EMCC UK. Rita has championed diversity and inclusion throughout her career and is involved in working with the NHS Leadership Academy to lead the development of the Reciprocal Mentoring for Inclusion Programme. Rita has two grown up daughters and has filled the empty nest with a retired greyhound.

Charmaine Kwame is the National Programme Lead for Coaching and Mentoring at the NHS Leadership Academy. She moved from the financial sector into the NHS and her impact has been recognised through her winning the Coaching at Work Internal Coaching and Mentoring Champion award for 2019. She is a qualified coach and has been responsible for co-creating innovative programmes for coaching and mentoring, including those focussed on diversity and inclusion.  Charmaine is mum to Eva and Josh.